Terms & Conditions

Last updated: 1 October 2026

Welcome to Soul London. These Terms & Conditions govern your access to and use of our website and any purchases made through it. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. About Soul London

This website is operated under the name Soul London.

  • Website: soullondon.cp.uk

  • Email: info@soullondon.cp.uk

  • Telephone: +44 000 000 0000

  • Registered business name: [Please confirm]

  • Registered business address: [Please add]

  • Company registration number: [If applicable]

  • VAT number: [If applicable]

The contact details above should be verified before publication.

2. Acceptance of Terms

By visiting, browsing, or purchasing from our website, you confirm that you have read, understood, and agree to these Terms & Conditions and any policies referenced here.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

You must be legally capable of entering into a binding agreement to make a purchase. If you are under the age required by applicable law, you may use the website only with the involvement and consent of a parent or legal guardian.

3. Use of Our Website

You agree to use our website lawfully and responsibly. You must not:

  • Use the website for fraudulent, unlawful, or harmful purposes.

  • Attempt to gain unauthorised access to our website, servers, or systems.

  • Interfere with the website’s security, functionality, or availability.

  • Upload or transmit malicious code, viruses, or harmful material.

  • Copy, reproduce, distribute, or commercially exploit website content without our prior written permission.

We may restrict or suspend access to our website where we reasonably believe these Terms & Conditions have been breached or where necessary to protect our website, customers, or business.

4. Products and Product Information

We aim to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.

However, colours and appearance may vary depending on your device, screen settings, lighting, or photography. Product images are for illustrative purposes and may not represent every detail of the actual item.

Product availability may change without notice. We reserve the right to update product information, correct errors, or discontinue products, subject to applicable law and any orders already accepted.

If a material error affects an order, we will contact you to discuss an appropriate resolution.

5. Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.

After submitting your order, you may receive an email acknowledging receipt. This acknowledgement does not necessarily mean that your order has been accepted.

An order is accepted when we confirm acceptance, dispatch the products, or otherwise notify you that the order has been accepted, as applicable.

We reserve the right to decline or cancel an order where permitted by law, including where:

  • A product is unavailable.

  • Product or pricing information contains a material error.

  • Payment cannot be authorised or verified.

  • We reasonably suspect fraudulent or unauthorised activity.

  • Delivery information is incomplete or cannot be verified.

If payment has already been taken for an order that we cancel, we will arrange a refund in accordance with applicable law.

Please check your order details carefully before completing your purchase. Contact us promptly if you identify an error.

6. Prices and Payment

All prices and applicable taxes will be displayed at checkout. The currency used on the website is [Please confirm currency].

Delivery charges, duties, or other applicable fees will be shown during checkout where relevant, or communicated to you as required by law.

We accept the payment methods displayed at checkout. Payment processing may be provided by third-party payment service providers, subject to their own terms and privacy policies.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

We do not intend to store full payment card details on our website. Payment information is handled through the payment services made available at checkout.

If a pricing or payment error occurs, we will contact you and explain the available options, subject to applicable law.

7. Delivery and Shipping

We aim to process and dispatch orders within the estimated timeframe shown at checkout or in our delivery information.

Delivery estimates are provided for guidance and may be affected by factors outside our reasonable control, such as courier delays, customs procedures, severe weather, or operational disruptions.

Shipping locations: [Please confirm countries or regions served]

Order processing time: [Please add]

Estimated delivery times: [Please add]

Shipping charges: [Please add or refer to checkout]

Any applicable customs duties, import taxes, or other charges will be identified at checkout or handled as required by applicable law.

Please ensure that your delivery address and contact information are accurate. Contact us as soon as possible if you need to correct an address. We cannot guarantee changes after an order has been processed or dispatched.

If your order is delayed, lost, or delivered incorrectly, please contact us at info@soullondon.cp.uk so we can investigate and advise on the next steps.

8. Cancellations, Returns and Refunds

We want you to be satisfied with your purchase. Our cancellation, return, and refund procedures are subject to applicable consumer protection laws.

Return period: [Please confirm your return window]

Return conditions: [Please specify product condition, packaging, and any exclusions]

Return shipping costs: [Please confirm who pays]

Refund processing time: [Please specify]

To request a return, cancellation, or refund, contact us at info@soullondon.cp.uk with your order number and the reason for your request.

Where a return is approved, we will provide instructions for returning the product. Products should be returned in accordance with those instructions and any applicable legal requirements.

Refunds will generally be made using the original payment method, unless otherwise agreed or required by law. The time taken for a refund to appear may depend on your payment provider.

Nothing in this section limits any mandatory cancellation, return, refund, or other consumer rights that apply to your purchase.

9. Faulty, Damaged or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, faulty, incomplete, or different from what you ordered, contact us at info@soullondon.cp.uk.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs, where helpful.

  • Any other information reasonably needed to investigate the matter.

We will review the issue and explain the available resolution, which may include repair, replacement, refund, or another remedy required by applicable law.

Your statutory rights are not affected by this section.

10. Product Care and Guarantees

Any product-specific care instructions, warranty information, or guarantees will be provided with the product or on the relevant product page, where applicable.

Please follow the care and usage instructions supplied with your purchase.

Any voluntary guarantee offered by Soul London is additional to, and does not replace or reduce, your legal rights.

Product care guidance and guarantee terms: [Please add your actual policy, if applicable]

11. Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, designs, product descriptions, and page layouts, is owned by or licensed to Soul London and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial purposes. You must not reproduce, modify, distribute, publish, sell, or commercially exploit website content without our prior written permission, except where permitted by law.

All third-party trademarks and brand names remain the property of their respective owners.

12. User Content and Reviews

If our website allows you to submit reviews, comments, photographs, or other content, you are responsible for ensuring that your submissions are lawful and do not infringe another person’s rights.

You must not submit content that is misleading, abusive, defamatory, discriminatory, unlawful, or otherwise inappropriate.

Where you submit content to our website, you grant Soul London a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and publish that content in connection with our website and business, subject to applicable law and our privacy policy.

We may moderate or remove user content where reasonably necessary or where required by law.

13. Privacy and Personal Data

We collect and use personal information in connection with website operation, order processing, customer service, and other purposes explained in our Privacy Policy.

Please read our Privacy Policy to understand what information we collect, how we use it, the circumstances in which it may be shared, and your applicable privacy rights.

Privacy Policy: [Insert link to your Privacy Policy]

14. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage, and provide other features.

Where required by law, we will request your consent before using non-essential cookies or similar technologies.

You can find further information about our use of cookies and how to manage your preferences in our Cookie Policy.

Cookie Policy: [Insert link to your Cookie Policy]

15. Marketing Communications and SMS

If you choose to subscribe to marketing communications, we may send you updates, offers, product announcements, and other promotional messages in accordance with your preferences and applicable law.

You can unsubscribe from marketing emails using the unsubscribe link included in the message.

If you subscribe to SMS marketing, message frequency, any applicable message or data charges, and opt-out instructions will be disclosed during sign-up or in the relevant messages, as required by law.

You may opt out of marketing communications at any time. Transactional messages relating to your orders or account may still be sent where appropriate.

SMS programme details and opt-out instructions: [Add if SMS marketing is offered]

16. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, such as payment providers, delivery services, or analytics tools.

These third parties operate under their own terms and privacy policies. Soul London is not responsible for the content, security, or practices of independent third-party websites, except to the extent required by applicable law.

We encourage you to review the relevant third-party terms and privacy information before using their services.

17. Website Availability and Security

We aim to keep our website accessible and functioning properly. However, we do not guarantee uninterrupted or error-free availability.

We may temporarily suspend, modify, or restrict parts of the website for maintenance, security, technical updates, or other operational reasons.

You are responsible for using appropriate devices, software, and security measures when accessing our website.

18. Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

Subject to applicable law, Soul London will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

We do not exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

If you are a consumer, these Terms & Conditions do not affect your mandatory statutory rights.

19. Complaints and Customer Support

If you have a question, concern, or complaint about our website, products, or services, please contact our customer support team.

Email: info@soullondon.cp.uk
Telephone: +44 000 000 0000

Please provide your order number, contact details, and a clear description of the issue so that we can assist you.

We will review your complaint and aim to respond within a reasonable timeframe.

Complaints procedure and response timeframe: [Please add your actual process]

20. Governing Law and Disputes

These Terms & Conditions and any dispute arising from them will be governed by the laws of [Please confirm applicable jurisdiction], subject to any mandatory consumer protection laws that apply to you.

If you have a concern, we encourage you to contact us first so that we can try to resolve it informally.

Nothing in this section prevents you from exercising any rights you may have to bring a claim before a competent court or use a dispute resolution process available under applicable law.

21. Events Beyond Our Control

We will not be responsible for delays or failures to perform obligations to the extent caused by events beyond our reasonable control, such as natural disasters, severe weather, public emergencies, transport disruptions, labour disputes, or interruptions to essential services.

Where such an event affects an order or service, we will take reasonable steps to communicate relevant information and minimise disruption.

This section does not affect any consumer rights or remedies that cannot lawfully be excluded.

22. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply, to the extent permitted by law.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, or legal obligations.

The latest version will be published on this page with its updated date. Changes will apply from the date stated in the updated Terms & Conditions, subject to applicable law.

We recommend reviewing this page periodically.

24. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Soul London
Website: soullondon.cp.uk
Email: info@soullondon.cp.uk
Telephone: +44 000 000 0000
Business address: [Please add registered or business address]