Delivery & Shipping

At Soul London, we take great care to ensure your jewellery reaches you safely and securely. We work with trusted delivery partners to provide a reliable shipping experience, with tracking and shipment protection according to the delivery service selected.

Your Order

Our personalised jewellery is made to order by skilled artisans. The production process typically takes approximately 2 to 3 weeks, or 3 to 4 weeks for bespoke items.

We aim to keep you informed throughout the process. Once your jewellery has been dispatched, you will receive an email containing essential delivery information, including the estimated delivery date and a personalised tracking link.

You can use your tracking link to follow your parcel’s delivery progress.

Each piece of jewellery is carefully packaged in a Soul London jewellery box, protected within discreet outer transport packaging to help ensure your order arrives safely and privately.

Delivery & Shipping

We work with trusted delivery partners, including Royal Mail, DPD, and DHL, subject to destination and service availability.

Shipments are handled with care. Insurance coverage: [Please confirm whether all shipments are fully insured against loss, damage, or theft, and specify any applicable limits or conditions.]

Delivery times may vary depending on the destination, production schedule, courier service, customs clearance, and other circumstances beyond our control.

In-Store Collection

[Please confirm whether Soul London offers in-store collection and provide the boutique address.]

Where in-store collection is available, appointments may be arranged in advance to provide a personalised collection experience.

Photo ID Requirement

For security purposes, customers collecting jewellery may be required to present valid photo identification, such as a passport or driving licence, along with their order confirmation.

Collection Period

[Please confirm the collection deadline and any cancellation or restocking fee. The source policy specifies collection within 90 days and a 30% restocking fee, but these terms have not been confirmed for Soul London.]

Delivery to an Alternative Address

If you would like your jewellery delivered to an address other than your billing address, additional verification may be required to help protect your order and prevent unauthorised transactions.

Depending on the circumstances, we may request:

  • A copy of valid photo identification for the cardholder, such as a passport or driving licence.

  • A recent utility bill or bank statement, dated within the last three months, to verify the billing address.

Any personal information provided for verification will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please contact our team before dispatch if you require delivery to an alternative address. We will guide you through any necessary verification steps.

Delivery Enquiries

Our team is available to assist with delivery-related questions, tracking enquiries, and address updates.

Email: info@soullondon.cp.uk
Telephone: +44 000 000 0000
Website: https://soullondon.cp.uk

You can also contact us through our website’s online support, if available.

Please have your order number ready so we can assist you efficiently.